Refund policy
If you request a change, please notify us at: contacto@bagostudios.com including your full name, order number and reason for return. Instructions will be sent to you.
After completing the purchase and making payment, it will not be possible to cancel an order. A replacement or change of the product may be made as long as the following requirements are met:
- The refund or exchange is requested within a period of NO more than 10 days from the date the order is received.
- The product is still new, unused and undamaged.
- The product is returned in its original box with all its corresponding accessories (dust cover, labels, key chains, etc.)
- Shipping and return costs are covered by the customer.
A refund can be issued to the original form of payment only in specific cases. A delay in the order is not a reason for a refund.
In the event of a replacement or warranty request, Bago Studios will determine together with the client, the way to resolve the problem in a fair manner, either by requesting a new product or by means of a refund by bank deposit.
The shipment of the new product will be considered a new order and will therefore take an additional 7 to 10 business days to be delivered.
Refunds for orders will only be made after receiving the product back at our facilities and within a period of 7 to 10 business days.
The introduction of false or incorrect data for the delivery of the order is the responsibility of the client and if it is generated, the client must assume the additional shipping costs derived from the incident, or the order will be cancelled without liability for Bago Studios (Bárbara Martínez De La Torre) or refund of the money.
